Terms & conditions
Last updated October 2026.
Ordering
Placing an order and completing payment forms a contract for us to make and supply the coasters described. Prices include VAT where applicable. We may decline or refund an order we can't fulfil.
Returns & personalised products
As our personalised products are made specifically to your requirements, we are unable to accept returns or cancellations for a change of mind once an order has been placed, in accordance with Regulation 28 of the Consumer Contracts Regulations 2013.
Please note that photographs engraved onto natural slate may differ in appearance from digital previews due to the characteristics of the material and the engraving process.
This does not affect your statutory rights. If your order arrives faulty, damaged or not as described, please contact us so we can investigate and arrange an appropriate resolution.
Faults & damage
If an item arrives damaged or faulty, contact us within 14 days with a photo and we'll remake and resend it, or refund it.
Delivery
Dispatch times are estimates. We're not liable for courier delays outside our control, but we'll help chase anything that goes astray.